Q. Where do I pay my rent?
A. Mail your check or money order to Chanute Plaza Apartments, 1111 S. Plummer, Chanute, KS 66720 so that it arrives no later than the fifth of the month. If it arrives after the fifth of the month, then it is considered late and substantial, additional fees will apply.

Q. How often is the trash collected?
A. Trash is collected three times a week, Monday, Wednesday and Friday from the Dumpster. Please place all trash in plastic trash bags and tie bags shut before placing in the dumpster.

Q. How many parking spaces do I have?
A. Two, one is in your garage and the other is the area immediately in front of your garage. Residents living in the Atrium have one parking space under the canopy. Parking any place else, except in the designated parking area, is prohibited. This includes both you and your guests.

Q. May I paint my apartment?
A. Yes, but only with the same brand name paint and color we use in all the apartments in this complex. Caution! Please check with the manager before painting anything. If you use the wrong paint, you may end up owing us to re-paint your unit to specification.

Q. There are bugs in my apartment. What should I do?
A. The exterior of your apartment is treated once each month. If a bug does make it inside, it won't remain alive for long. We recommend you purchase a can of Raid or similar product to treat the interior of your apartment. If you are experiencing a serious infestation, please submit a Maintenance Request, or call our emergency maintenance number.

Q. May I install a clothes line?
A. No, laundry lines strung outside or within the units are prohibited, even temporary ones.

Q. Do I need to do any yard work?
A. No, unless you plant flowers in front of your apartment near your patio. If you do, then you will need to keep that area free of grass and weeds. Otherwise, just keep things out of the way around your building so we don't have a problem when we mow and trim.

Q. May I wash my car in the driveway?
A. No. You may not wash or repair cars or similar vehicles in the driveway, or any other place on the property.

Q. I am having a problem with a neighbor. What should I do?
A. Neatly write a note outlining the problem, dates of occurrence, and person(s) involved, be sure to sign and date it before dropping it by the Manager's office. If you prefer you can mail it to our office. Within 72 hours of receiving the complaint, the manager will investigate the complaint to determine the factual elements and decide the best approach to deal with the grievance. Issues considered as an emergency or life threatening should be addressed to the Police Department by calling 911.

Q. How often should I change my AC/Furnace filter?
A. Generally once each month, especially if your air or heat has been running frequently due to very hot or very cold weather.

Q. Is the complex locally owned?
A. No, but it is locally managed by an employee of Continental Management Company of Topeka. Local contractors are used as necessary in almost all situations and equipment and supplies are purchased here as much as possible. Currently, this is the only property we manage in Chanute, however we do manage numerous other properties throughout Kansas as well as some properties in Texas.

Q. Do you provide snow removal?
A. Yes, for the street and driveway. You are responsible for the short walk to your front door.